FAQs
Will it fit?
All size specifications for each product are on the individual product pages, we also provide a downloadable bracelet and baby bangle size guide here.
Regarding necklaces, 14” is the industry standard size for children, however Molly B necklaces are 14”-16” to enable the child to continue wearing her jewelry as she gets older. We suggest that 14”-16” necklaces are suitable for babies and toddlers, however, children's jewelry is not a toy and should be worn with care as with adult jewelry. We recommend supervision particularly with babies wearing jewelry.
16-18” necklaces are more suitable from around the age of 10 years old. 18” is the standard industry adult size necklace, this will sit approximately just below the collarbone of an adult. Of course, fit will depend on individual bone structure and so please use this information as a guide only.
Can adults wear the jewelry?
Yes, we have many adults that buy jewelry for themselves or as a gift. Many women can wear most of the jewelry range, depending on bone structure, with the exception of the baby bangles.
The open claw-back birthstone bracelets measure 19cms which is standard adult sizing, the Teenage Girl range has larger sizes than the main collection, as does the Heirloom Collection. Please consult the individual product specifications before purchase to ensure it will fit.
What is the most popular Baptism gift?
Our Baptism bangles are very popular, we have a beautiful range
of exclusive sterling silver baby bangles and gold vermeil baby bangles. The most popular pieces are
from our First Diamond collection and our Forever collection. We also have a gorgeous range of Baptism
cross necklaces and cross bracelets that are very popular for Customers who want to buy a piece of
children’s jewelry that can be worn as the child grows up.
Traditionally, who buys Christening and Baptism Bangles?
Christening and Baptism bangles are mostly bought by
grandparents and godparents who want to give a precious child a traditional keepsake that will always be
treasured and hold special memories of your love for her. Our baby bangles will generally fit up to the
age of 4.
If I don’t pay for gift wrap will I still receive all the brand packaging?
Yes, all jewelry arrives with Molly B London’s luxury brand
packaging. We generally recommend using the Bespoke Gift Wrap service if you are sending directly to the
recipient. This way the jewelry arrives beautifully gift-wrapped and you can add a gift note to let her
know it’s from you, no invoices are included. You may still wish to choose this service if you would
like the experts to wrap your special gift, otherwise, you will receive all complimentary gift
packaging, flat packed for you to wrap. Watch the ‘how to’ video here.
Do you have a shop I can visit?
No, we are an online store only.
Will engraving add any additional time to my order being dispatched and does it
cost more?
No, engraving does not add any additional time. We dispatch
orders on the same day, Monday to Friday, even if they are personalized, provided the order is received
prior to the 1pm GMT cut-off time. Orders received after this will be processed on the following working
day. Engraving is a complimentary service from Molly B London. Please take care when entering the
details, we engrave exactly what has been entered on your order.
Can I add more characters to my engraving, or engrave in an area not specified
like the back or the inside of a bangle?
No, we use an engraving machine for precision and each product
has been optimized to the specific dimensions of the piece for the engraving to be legible and the best
size. If you want something more bespoke, we suggest buying the piece plain and then contacting a local
jeweler who should be able to help. Please refer to the engraving specifications as shown on the product
pages, as we are unable to change these.
Do spaces, hyphens or fullstops count as characters?
Yes, these count as characters. Consider how you could cut down
perhaps by removing 0’s from dates or just engraving a first name instead of a surname as well.
Generally, we would suggest that it is better to have a shorter engraving than to try and fit names
without spaces, as this can look strange. We also find that the engraving looks best if only the first
letter is capitalized rather than the whole name, especially if it is a longer name. We do advise not
using the Script font for numbers if you are engraving a date of birth.
Can you engrave accents, special characters or emojis?
Generally, we are able to engrave accents or special characters
such as an umlaut, if we encounter any issues whilst the engraving team is personalizing your jewelry we
will contact you. We are not able to engrave emojis or characters from outside the latin alphabet.
I accidentally made a spelling mistake on my order - can you help?
Orders are processed very quickly. If you have made a mistake,
please contact us immediately and if we can, we will amend your order. Unfortunately, if the jewelry has
already been engraved we cannot change this. Hand engravers are mostly able to ‘rub out’ engravings and
can re-engrave the jewelry correctly for you.
The engraving has worn off my jewelry - can you help?
Molly B London jewelry is sent out in perfect condition, so
engraving that has come off through wear and tear is not deemed to be faulty. Silver is a soft metal and
is prone to pick up surface scratches during wear, this is quite normal. We cannot accept responsibility
for items that have become badly damaged from extensive scratching on the surface of the jewelry, which
has then impacted on the legibility of the engraving, regardless of the amount of time the child has
worn the jewelry.
How long will my order take and how much will it cost?
If you order prior to the 1pm GMT cut-off period Monday to
Friday, your order will be processed and dispatched on the same day, even if it is personalized. Orders
received after 1pm and over the weekend will be processed on the next working day. We offer Free
Standard delivery and also faster delivery options are available for you to choose, depending on how
quickly you want your order to be delivered. Once orders are dispatched you will receive an email with
full tracking details. For further information please see our delivery page here.
How will my item be delivered?
This will depend on the delivery option you have chosen. For Standard international delivery we use a tracked and signed for Royal Mail service and for Express international delivery, we use DHL courier service.
All deliveries are tracked and require a signature, most couriers do not deliver to P.O Boxes. If the courier fails to deliver on their first attempt, they will leave a card notifying you with instructions on how to proceed by arranging a re-delivery or by providing a collection point.
It is your responsibility to enter and check that the shipping address has been entered correctly and to communicate with the courier company if necessary.
Something has gone wrong with my delivery.
We always recommend that you keep an eye on your delivery using
the tracking number provided and suggest that when you place your order, you use a cellphone number as
often courier companies will text you with delivery updates. Sometimes things go wrong that are beyond
our control, but we are here to help in any way we can. If your tracking says that your parcel has been
delivered but you have not received it, it is possible that the courier has delivered to a neighbor or
left your parcel in a safe location. Please check these areas before contacting us.
I don’t live in the UK, how will this affect my delivery?
Molly B London delivers on a global basis and uses tracked and
signed for delivery services. For any orders that are delivered outside the UK, occasionally delays may
be incurred as items go through your country’s Customs & Excise and may incur a tax cost that you are
liable to pay. This is decided on a case by case basis by your own government at the point of entry to
your country and is outside of our control. If delivery is delayed because of this, we cannot be held
accountable for your order not being received within the specified delivery timeframe. Please note, any
additional taxes will be calculated and shown during checkout, mostly there are no further charges
payable.
What happens if I buy something and don’t like it, or it doesn’t fit?
You may return jewelry that has not been personalized,
providing it is unworn and in perfect condition, along with all the brand packaging. We are unable to
accept returns on earrings for hygiene reasons. Simply send the goods back with your order information
and we will process the return as soon as we receive it. For full details of our Returns policy please
see our Returns page here.
I have only had an initial engraved, can I return it?
All jewelry that has been engraved has been personalized to
request, therefore we cannot accept it as a Return.
Are Returns free?
International parcels are returned at your own cost and we
strongly recommend using a tracked service. We are only responsible for your parcel after it has been
safely received. Items lost in transit will not be treated as returned. We do not charge an admin fee on
Returns.
When will I receive my refund?
Once we have received your Return and it has been accepted,
refunds less delivery costs are made within 2-3 working days.
Do you do exchanges?
No, please return the unwanted items (excluding earrings and
engraved jewelry) and place a completely new order.
I have a faulty item, what do I do?
If you believe you have received a faulty item we are very
sorry, we have extremely strict quality control procedures in place in order to avoid this. The first
step is to contact us regarding the issue with photographs. If deemed necessary the jewelry may need to
be returned to us so that we can investigate the matter further.
How long do I have to send back the jewelry if I change my mind?
Returns will be accepted within 14 days of receipt, unused,
non-personalized and with all the original brand packaging.
How do I care for my jewelry?
As with all the special things in life, take care of your Molly
B London jewelry. We recommend storing your jewelry in the jewelry box and pouch provided with your
purchase. For more detailed information, please refer to our jewelry care guide here.
My jewelry is tarnished, is this a fault?
No, all sterling silver is prone to natural tarnishing which is
not a fault. Jewelry that has been stored and not worn for a long time is more likely to be affected as
opposed to jewelry that is worn regularly. This is due to oxygen coming into contact with the metal and
so it may need cleaning from time to time. If your jewelry has become tarnished then a silver cleaner
and a soft jewelry cloth will remove this. For further information please refer to our jewelry care
guide here.
Is Molly B London a Sustainable children’s jewelry brand?
Yes, our jewelry holds the Positive Luxury Butterfly Mark for
ESG+ standards at the highest levels, please see our Sustainability Policy here. Molly B London is the
only children’s jewelry brand that has 3rd party accreditation for the sustainability of materials used
in the collections.
Is Molly B London jewelry sterling silver?
Yes, all our jewelry is made from 925 sterling silver. The
jewelry is tested and hallmarked at the Edinburgh Assay Office and Molly Brown London is an Assay
Assured brand which means that the jewelry goes through additional testing to assure its high quality.
The 18ct gold vermeil jewelry is sterling silver which has been plated in 2.5 microns 18ct gold, this is
the highest quality finish available in the jewelry industry.
Are they real diamonds, gemstones or pearls?
Yes, we only use genuine diamonds, gemstones and freshwater
pearls. The diamonds are 1mm-3mm diamonds, Molly Brown London is the only children’s jewelry brand that
uses this diamond size in its collections. The gemstones are genuine semi-precious or precious
gemstones, these are a natural product and so each stone is unique and may feature inclusions and
possibly color variation.
Does the jewelry come with an authentication card?
No, but all of the jewelry has been hallmarked, you will find
the hallmark on the brand logo tag or on the inside of the bangles.
What does Assay Assured mean?
All our jewelry has been hallmarked at the Edinburgh Assay
Office and this means that it has an official mark stamped to attest to its quality and purity. It has
also undergone additional testing for Newton's Break Test. This means that if enough pressure is applied
the jewelry will break and is an important safety feature as the jewelry is for children.
Can I use a discount code on the Gift Sets?
No, this is because the Gift Sets have already been discounted.
How do I apply a discount code?
Discount codes need to be added to the promotional code box at
the shopping bag stage, before proceeding to checkout.
Can items be delivered in gift wrap?
Yes, we offer a bespoke gift wrap option which is available at
the shopping bag stage, before proceeding to checkout.
If you need any further information or help choosing a piece of Molly B London
jewelry, please contact our friendly customer care team on 0203 142 6630, if
you are telephoning from outside the UK please contact us on 00 44 203 142
6630.
